SASSA Reconsideration Status: Your Step-by-Step Tracking Process

The Social Relief of Distress (SRD) grant in South Africa offers financial assistance to vulnerable citizens facing hardship. With high unemployment, many need help accessing this aid. To qualify for SRD grants, you must be a South African citizen, permanent resident, or refugee without enough money to meet basic needs. Online or in-person applications require ID and proof of income documents.

Track SRD grant status via SMS, online, or by calling 0800 60 10 11. If initially denied, submit appeals explaining your situation. Reasons for rejection include earning above the income threshold or incomplete documents. Understanding the SRD application and tracking process helps South Africans access this vital welfare program.

SRD Grant Eligibility Requirements

The SRD grant provides short-term financial relief for South African citizens and permanent residents ages 18-60 facing undue hardship. To qualify, applicants must meet all criteria:

  • Possess a valid South African ID or refugee/asylum documents
  • Lack of additional income sources like employment or other grants
  • Not receiving UIF payments or NSFAS allowances
  • Not contributing to the Unemployment Insurance Fund (UIF)
  • Pass income testing requirements
  • Provide required documents like ID, proof of address, bank statements

Meeting these requirements makes you eligible to submit an initial SRD grant application or reapply during eligibility periods.

Submitting Your Initial SRD Grant Application

If you meet all the requirements, you can submit a new SRD grant application. Here are the steps:

Online Application

  • Visit the SASSA SRD online portal
  • Select your category: SA ID holder or asylum seeker/special permit holder
  • Click “Apply for Grant” and complete all required fields
  • Upload requested documents like ID, proof of residence, bank statements
  • Apply and record the reference number

In-Person Application

  • Visit your nearest SASSA office
  • Inform the officer you wish to apply for the SRD grant
  • Provide required documents like ID, residence proof, bank details
  • Complete application forms as directed
  • Receive a reference number for your records

Phone Application

  • Call the SASSA hotline at 0800 60 10 11
  • Request SRD grant application assistance
  • Provide required personal details like ID number, address, income
  • Complete the process as directed by the agent
  • Record reference number received

Be sure to save your reference number to track your status. Applications undergo processing and vetting before final approval.

Checking Your SRD Grant Application Status

After applying, routinely check your status to monitor progress. Here’s how:

Online Status Check

  • Visit the SASSA online portal
  • Click “Check Application Status”
  • Enter your ID number and mobile number
  • View application update

Call SASSA Hotline

  • Call 0800 60 10 11
  • Provide ID number and request status update
  • The agent will relay current status info


  • Message 082 046 8553 via SMS or WhatsApp
  • Type “Status” and your ID number
  • You will receive a reply text with the status

Moya App

  • Download the Moya App on your smartphone
  • Register with your ID and phone number
  • Access status check feature
  • View real-time status and updates

Routinely checking status ensures you catch any issues needing follow-up in a timely manner.

Understanding Status Results and Required Actions

Various statuses are possible when checking SRD grant application progress:

Application Complete – You are approved pending monthly re-verification.

Bank Details Pending – Provide banking info via the SASSA portal.

Reapplication Pending – Submit a new application on the SASSA website.

Period Pending – Check back later in the month for a status update.

Period Declined – Eligibility declined during that period. Can submit reconsideration appeal.

Period Approved – Check pay date. If undefined, await processing.

Canceled – Grant canceled. Can reinstate via the website.

Each status indicates specific next steps to progress your application. Act promptly when action is required on your part.

Appealing Rejected SRD Applications

If your SRD grant application gets rejected, you can appeal the decision within 90 days by requesting reconsideration. Follow these steps:

  • On the SASSA portal, select “Lodge an Appeal”
  • Log in and ensure your details are up to date
  • Indicate you wish to appeal the status
  • Explain the grounds for reconsideration
  • Submit the completed appeal form

You’ll receive confirmation the appeal is submitted. Re-check the status periodically to monitor the reconsideration outcome. Provide any requested additional details promptly to support your case.

Common Reasons for SRD Grant Rejection

Typical reasons for declined SRD grant applications include:

  • Failure to pass income testing requirements
  • Inability to adequately verify the applicant’s identity or residence
  • Applicant receives other sources of income like employment
  • Applicant is registered for UIF payments or NSFAS grants
  • Outstanding debt judgments or administration orders exist
  • Failure to provide required supporting documents

Submitting a well-supported appeal helps overturn improper rejections. Be sure to highlight if any rejection reasons are incorrect or demonstrate undue hardship despite technical disqualifiers.

Navigating the Application Process

Applying for South Africa’s SRD grant enables short-term financial relief when facing real hardship. Follow these tips for smooth navigation:

  • Confirm eligibility before applying
  • Select your preferred application method – online, phone, or in-person
  • Provide complete, accurate application information
  • Save your reference number to check the status
  • Routinely verify status and take prompt action on any pending steps
  • If rejected, appeal within 90 days and track reconsideration status

Equipped with this guidance, you can confidently complete the SRD grant application process. Seek assistance from SASSA officers if any questions arise. With persistence and care, you can access this needed support.

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